About
Welcome to our About page at LEXYAiR I.N.C! We are dedicated to providing accessible luxury designed for this stylishly beautiful life. Our handcrafted jewelry creations are inspired by international travel and combine a colorful artistic vision that adds a flair of style to all those who wear them.
Refund Policy
Our return policy lasts for 15 days from the date of purchase. If 15 days have passed since your purchase, we regret to inform you that we cannot offer you a credit or exchange.
To be eligible for a credit or exchange, the item you wish to return must meet the following criteria:
- Unused and in the same condition as when you received it.
- In the original packaging.
Please note that certain items are exempt from being returned, credited, or exchanged. These include custom designs, items from the Wearable Art Series, and items marked as SALE.
For damaged goods, please contact us immediately at info@lexyairinc.com. We will assist you in resolving the issue promptly.
Additional Non-Returnable Items:
Gift cards
To initiate a return, please contact us before sending the item back. We require a receipt or proof of purchase to process your return.
Late or Missing Credit:
If you haven't received a credit yet, we recommend checking your email for any correspondence from us. If you have done so and have not received your refund, please contact us at info@lexyairinc.com for further assistance.
Sale Items:
Only regular-priced items are eligible for credit. Unfortunately, sale items cannot be returned or credited.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please email us at info@lexyairinc.com, and we will provide further instructions.
You will be responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any further questions or concerns regarding our store policies, please don't hesitate to contact us at info@lexyairinc.com. We are here to assist you.
Thank you for choosing LEXYAiR I.N.C Jewelry. We appreciate your business and strive to provide you with the best possible shopping experience.